FAQ
Is Shipping included in price? Yes, shipping is included on all domestic US orders, for all non domestic orders additional fees will apply.
Will I receive shipping confirmation? Yes, upon completion of your order shipping confirmation will be sent to your email address.
What if there was a shipping issue? Please let us know immediately so we can resolve the issue and get a refund to you or ship a new print ASAP.
What is your return policy? We have a seven day from the date of delivery confirmation return policy.
Can I pay with a debit card? Yes, with secure Stripe processing, credit card and debit card payments are accepted, just fill in your information at checkout.
What is Stripe? Stripe is a quick and secure way to accept credit card and debit card payments online, learn more at www.stripe.com.
Is Stripe secure? Stripe exceeds the most stringent industry standards for security. www.stripe.com
How do you protect information and my security? We go to extreme lengths to protect our customers privacy and personal information. Visit our Privacy Policy for more information.
Can I get a custom order made? Yes, custom orders can be made to order (a photograph may be required).
How long do custom orders take? Custom orders can take up to 120 days depending on size, detail and availability.
Is there a deposit for custom orders? Yes, there is a 50% deposit for all custom orders.
What is the price of a custom order? Custom orders range in price according to size and detail needed- starting at $1200.00.
Can I add a person in my custom painting? Absolutely, we welcome the idea and Jim would love to customize your painting.
Do you sell prints? Yes, we sell poster prints as well as giclee prints that can be ordered.
What is a giclee print? Giclee is a fine art print created by ink-jet printers, looks exactly like the original artwork and can be printed on gallery canvas or fine gallery giclee paper.
How much is a giclee print? Prices of giclee prints vary depending on the size.
Are frames available? No, frames are not available through the Art of VJF.
Does gallery canvas require a frame? No, gallery canvas has a depth of .5"-1.5", so a frame is not required and comes ready to hang.
Is my package insured? Art of VJF guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support.
What happens if only a portion of my order is available for immediate shipment? We combine similar items in one shipment subject to the processing times of all items in the shipment. If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. You must contact our Customer Support directly.
Can I ship to a P.O. box? Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.
Does the image on your site accurately represent what I will be sent? We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 7 days for a refund.
How accurate are the item dimensions listed on your web pages? We verify the dimensions of all images on our site, but due to industry standards sizes can vary slightly. If you are not satisfied with the product you receive, you may return it within 30 days for a refund.
Please contact us if you have any other questions.
Please review our Terms and Conditions.
Art of VJF©
Vincent James Fammartino
Phoenix, Arizona USA
ART OF VJF ALL RIGHTS RESERVED